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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | How soon will my account be setup and ready to use? |  |
| Your account will be setup instantly upon payment. You will receive an email with your account information, IP address, user name and password. You can then start uploading your site.
*Note: VPS orders may take up to 24 hours to be activated. Dedicated |
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| I can't send mail to AOL addresses | |
| Please complete the following steps if your Sendmail server is unable to route mail to AOL.
General Info
In the year 2004, AOL and CI Host were in the midst of a legal dispute regarding blocks that AOL had imposed on CI Host's entire IP space. As |
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| How do I connect to a mySQL Database without using ODBC in coldfusion | |
| Category: Windows dedicated servers
Getting Coldfusion to connect with MySQL using native drivers. Most web developers I know just use the myODBC 3.51 drivers and connect to MySQL using and odbc connection, while there is a lot of pro’s and con’s o |
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| How do I create a system DSN on my Windows server? | |
| 1. Click Start, point to Control Panel, double-click Administrative Tools, and then double-click Data Sources(ODBC).
2. Click the System DSN tab, and then click Add.
3. Click the database driver that corresponds with the database type to which you are c |
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| Converting Folders to Child-webs in FrontPage |  |
| Sometimes, it is necessary to separate a large web into smaller subwebs.
A great, new feature in FrontPage 2000/2002 has been added to avoid the hassles of having to create a new web by importing folders of another web. With two simple clicks of the mo |
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| Server timing out during FrontPage publishing | |
| This problem surfaces when uploading a website with a huge number of files
to our server. The official suggestion from Microsoft is to break the
web into a smaller sub webs on your PC, then upload these individually. |
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| What is a good URL for ASP help? | |
| The following websites are good places to look for example ASP scripts:
http://www.learnasp.com
http://www.hotscripts.com |
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| Why am I getting the error? : The include file filename.asp cannot contain | |
| Why am I getting the error? : The include file filename.asp cannot contain '..' to indicate
You receive this error message if the application calls an ASP method that requires the Parent Paths option to be enabled. The exact error message depends on |
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| What is the full path to Perl? | |
| On most servers, the path to perl can be called in your script using the following:
#!c:\perl\bin
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| How do I specify the from address in my CGI scripts | |
| Setting up PHP
Following is the example from php.net which illustrates how to use th "-f" parameter to properly set the MAIL FROM header.
Example 3. Sending mail with an additional command line parameter.
The additional_parameters parameter can be |
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| How do I Send an email using Coldfusion | |
| You use the tag. assuming you are using Coldfusion MX 6.1 or higher, the script
below should work. youll need to copy and paste it to a text editor, save it as cfmail.cfm
and upload it to your web server.
note: please specify your stmp |
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| How to audit what users have been accessing objects on your server. | |
| In order to do this you will need the following:
1. Enable auditing for files and folders via the Group Policy editor and edit the local policy or another GPO (Computer Configuration - Windows Settings - Security Settings - Local Policies - Audit Poli |
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| What is the security scan service? | |
| The security scan service (security_scan.exe, SECSCAN), is a service developed by our Windows Administration team to help us identify potential security issues as they occur.
Please do not disable or remove this service for any reason. |
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| How do I change admin/root password on my server or account if I have forgotten it? | |
| You will need to use the following form so that we can verify who you are for security reasons to get your password changed: http://www.hostingsupport.com/password |
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| Why do I get a black screen when I connect to my Windows Server via RDP | |
| This issue is a known Windows bug that occurs when the primary drive ( C: ) runs out of available free space. When this happens, Windows often overwrites control panel color settings for the desktop and login screen, resulting in the "blacked out&quo
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| I have a CHKDSK scheduled to start next reboot, but I want to stop it. | |
| To do this perform the following: Run the Registry Editor (Regedt32.exe). You must use Regedt32 and not Regedit.exe Goto HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session ManagerChange the BootExecute value fr |
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| How do I view active or listening connections on a host in Windows? | |
| To view network connections to your server, open a command prompt and type "netstat -a"1. Click Start -> Run2. Type "cmd" and click OK3. Type netstat -a |
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| How can I copy files and keep their security and permissions? | |
| By default when you copy files from one NTFS partition to another, the files inherit their protections from the parent directory. It is possible to copy the files and keep their settings using the SCOPY program that comes with the NT resource kit. SCO |
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| How can I check the password of the IUSR and IWAM local accounts on a machine? | |
| The IUSR_ and IWAM_ passwords are set automatically and are usually not known. However, there are cases in which the passwords get out of sync or corrupted and need to be reset.The easiest way to reset these p |
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| How can I change the port that Terminal Services is running on? | |
| Run Regedt32 and go to this key: HKEY_LOCAL_MACHINE\\System\\CurrentControlSet\\Control\\TerminalServer\\WinStations\\RDP-Tcp Find the \"PortNumber\" subkey and notice the value of 00000D3D, hex for (3389). Modify t |
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| Connect to FTP Using WinSCP | |
| WinSCP is an FTP, SFTP and SCP Client that many of our customers use, our company does not support this software or have any direct ties to the manufacture of this software. Per the request of many of our Clients we have constructed this guide to aid in |
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| Where can I learn more about IIS? | |
| A good resource to learn more about IIS (Internet Information Services) is located at:
http://www.iisfaq.com/
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| How do I back up my IIS settings? | |
| There are a number of ways to do this. The properties and values set in the Internet Information Services Manager console (the IIS snap-in)
are stored in the Metabase.bin file located at C:\winnt\system32\inetsrv by default. In IIS 5.0, you can back up t |
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| How do I comment blocks of ASP code? | |
| How do I comment blocks of ASP code?
Comments are notations that you can make on your web pages within an ASP script block that will not be interpreted or output on the displayed web
page(s). For all intents and purposes, they are hidden from your |
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| Why am I getting the error? : The include file filename.asp cannot contain | |
| Why am I getting the error? : The include file filename.asp cannot contain '..' to indicate
You receive this error message if the application calls an ASP method that requires the Parent Paths option to be enabled. The exact error message depends on |
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| How do I setup AuthorizeNet in Miva Merchant | |
| 1) Log into your store at http://domain.com/cgi-bin/miva?Merchant2/admin.mv 2) Click on "Stores" and expand the tree. 3) Click on "Payment Configuration" |
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| How do I add CyberCash to Miva Merchant | |
| A. How do I configure Miva Merchant for CyberCash: There are two things you need to do: 1. Set the configuration in Miva 2. Make the changes in your account **After you have
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| How do I setup LinkPoint API with Miva Merchant | |
| **Before you continue with these instructions you will need your email from Cardservice/LinkPoint** You should have received an email from Cardservice/LinkPoint that contains following |
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| Install LinkPoint API with Miva Order | |
| You should have received an email from Cardservice/LinkPoint that contains following information. If you have not, please verify that you have setup a Merchant Account with Cardservice I |
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| Miva: Error - "...references a symbolic link..." | |
| Make sure you are parsing the miva script through the miva engine. (ie. www.domain.com/cgi-bin/miva?nameofscript.mv
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| Why doesn't the IP add script work? | |
| If the IP add script does not work try these solutions:Start the "Remote Registry Services" service.Ensure that the name of the interface (e.g. "Local Area Connection 2") matches the name in your script. |
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| How can I test to make sure that my mailserver is not an open relay? | |
| If you are testing a Linux/BSD/UNIX server, you can ssh into the box and issue the following command:
telnet relay-test.mail-abuse.org
If you are on a Windows server, you will have to register at http://www.abuse.net/ in order to run these tests
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| How do I customize the way Spamassassin tags mail it has identified as spam? | |
| This can be configured in /etc/mail/spamassassin/local.cf. To change the subject header alter the subject_tag variable. You can change the minimum value required to mark a message as SPAM with the required_hits variable. Much more information is also a |
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| FTP is slow or hangs | |
| There is a setting in most FTP clients called "Passive Mode" With our firewall
systems you cannot use Passive Mode. Please UNCHECK the box next to it
or toggle it off. |
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| Why is my ftp access on my account limited to 5 users? | |
| Anonymous FTP is restricted to 5 concurrent users in each domain to save critical resources on shared servers and to ensure that there are enough open connections for all domains on the shared servers to utilize. If you
are placing files for download by |
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| What is the first step in using Real Audio/Video? | |
| The first
step is the audio or video file which has an extension of .ra
(RealAudio) or .rm (RealMedia). You create this file from your audio or
video source using the RealEncoder or RealProducer. The second step is
creating the metafile with the exten |
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| What is RTSP protocol when discussing Real Audio/Video? | |
| RTSP, or
Real-Time Streaming Protocol, is a protocol developed by Real Networks.
Just as File Transfer Protocol (FTP) is the best protocol for
transferring large files, RTSP is the best protocol for streaming
multimedia applications. |
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| How do I setup AuthorizeNet in Miva Merchant | |
| 1) Log into your store at http://domain.com/cgi-bin/miva?Merchant2/admin.mv
2) Click on "Stores" and expand the tree.
3) Click on "Payment Configuration"
4) Check "Authorize.Net Payment Services v3.0"
5) Click "Update".
6) Click on "Authorize.Net Pay |
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| How do I add CyberCash to Miva Merchant | |
| A. How do I configure Miva Merchant for CyberCash:
There are two things you need to do:
1. Set the configuration in Miva
2. Make the changes in your account **After you have setup your storefront, you can use the following instructions to setup CyberCa |
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| How do I view referrer logs? | |
| Referrer Logs become part of your main access log if you have added them as an option. When using Wusage they will show up as [referrer] next to each file name listed on the report and are hyperlinked to provide the information.
On some hosting accoun |
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| What are referrer logs? | |
| Referrer
logs are extra entries in your access-log file telling you what site
your visitor came from. By default referrer logs are not included with
most accounts but may be added for a small extra monthly fee. When you
add referrer logs we also activ |
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| How do check my disk usage? | |
| You can log into your domain using a ssh program and type: quota -g You will see your quota and your current usage. Example: Filesystem bloc |
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| How do I change the date on my dedicated server? | |
| The date command will allow for you to view and change the date on dedicated server systems. This is formatted as follows. date 0102030405 which will result in the date Sun Jan 2 03:04:00 CST |
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| On my Unix dedicated server, how can I see the bandwidth usage for each of the domains? | |
| This function is available in MonsterControlsD or you can access it through SSH.Traffic reports are generated in /root/traffic/Month |
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| How do I create virtual links? | |
| Creating a virtual link can be done using the command line ln -s /dir path name - where the directory path is the that starting at root, and the name is how you would like to label the virtual |
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| How can I find a process ID (PID) on my dedicated server? | |
| On dedicated servers - the command ps aux |grep * (* being a variable system process), will allow you to isolate the PID numbers of specific processes specified by *. Once Isolated they can be |
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| How do I get more raw Access-Logs? | |
| When you FTP into your Home Directory, you will see a file named access-log. Download this file and open it in any word processor or text editor such as NotePad to see exactly what files were |
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| How do I change admin/root password on my server or account if I have forgotten it? | |
| You will need to use the following form so that we can verify who you are for security reasons to get your password changed: http://www.hostingsupport.com/password |
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| How do I manually add Frontpage server extensions on my Linux server | |
| How to: How do i manually install Frontpage server extensions on my Unix dedicated web server.Normally you would use the account script , but in some cases it is necessary to do this manually. Login as webmaster and su as root, then type the f |
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| Bug Fix: My CSS shows up in IE but not in Firefox or Opera, How can i fix this? | |
| Bug Fix: My CSS (cascading style sheets) show up and function in IE but not in Firefox or Opera, How can I fix this.Resolution: this bug occurs because of a missing mime type in the mime.types file on the web server, if you validate your CSS y
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| What is the directory structure of my shared UNIX account? | |
| /home/domain/ - Home directory. This is your home directory./home/domain/www/ - Web root. This is where you put files that you want to be accessible from your website to remote users./home/domain/ftp/ - FTP root. This i
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| How do UNIX file permissions work? | |
| There are three levels of file permission: read, write and execute. In addition, there are threegroups to which you can assign permission, The file owner, the user group, and everyone. The command chmod followed by three numbers is used to cha |
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| mysql error: Got error 28 from table handler | |
| MySQL error 28 indicates that the drive MySQL is on or logging to is fullRun a 'df' to determine if your drive is full. |
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| How do I create my own 404 Not Found Error Page? | |
| Simply create/modify the missing.html file in your main WWW directory. |
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| Where do I upload all the files pertaining to my web site? | |
| After you
log into your account you will be in your home directory. You need to
switch to the WWW directory before uploading your web pages. The
default file in any directory should be called one of the following:
index.htm index.html
default.htm
in |
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| How do I create my own 404 Not Found Error Page? | |
| Simply create/modify the missing.html file in your main WWW directory. |
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| Where do I upload all the files pertaining to my web site? | |
| After you log into your account you will be in your home directory. You need to switch to the WWW directory before uploading your web pages. The default file in any directory should be called |
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| What should I name the default page in my directories? | |
| It is very important that you name your home page,(the first page that you want visitors to see when they visit your web site), index.htm or index.html. When a browser visits your web site by |
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| Why would I receive a Forbidden message accessing my website? | |
| If this occurs it is generally for one of 3 reasons. 1. You don't have a properly named default page in your main WWW directory. Acceptable file names are listed below: index.htm index. |
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| How do I password protect directories in my website? | |
| To password protect a directory, follow these instructions:1) Create a .htaccess file in the directory you wish to password protect with this content:AuthUserFile /www/domain/path/to/dir/.htpasswdAuthName "Password Prote |
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| How do I access my MySQL database? | |
| In order to access your MySQL database, please follow these steps:
$ mysql -u username -p [databasename]
Password: [password]
This will give you a MySQL prompt.
You can also access your MySQL databases using PHPMyAdmin which is acces |
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| How do MySQL databases work? | |
| A MySQL database is comprised of a database entry in the running MySQL server, the database data files and a user entry with permissions to access and modify the data within the database.
Within the database you have tables, and within the tables are r |
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| How do I access my MySQL database? | |
| In order to access your MySQL database, please follow these steps: $ mysql -u username -p [databasename] Password: [password]This will give you a MySQL prompt.You can also access your MySQL dat
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| Where can I find more information about MySQL? | |
| MySQL Official Website - http://www.mysql.comMySQL Tutorials - http://dmoz.org/Computers/Software/Databases/MySQL/Tutorials/ |
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| How do I list the columns in my table in my MySQL database? | |
| To list columns and their types from a given table, execute this SQL statement:mysql> DESCRIBE table;For example:mysql> USE mysql;mysql> DESCRIBE db;+-----------------------+----------- |
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| How do I list the tables in my MySQL database? | |
| To list tables in your database, execute the SQL statement:mysql> SHOW TABLES;Example output:mysql> USE mysql;mysql> SHOW TABLES;+---------------------------+| Tables_in_mysql |
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| How do I insert a row or add an entry into my MySQL database? | |
| To insert a row, you must know the table you want to add the row to, and the columns in this table and which data type it will accept.To create a new row you must issue an INSERT statement as follows:mysql> INSERT INTO [ta
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| How to I properly escape input variables in perl before I INSERT them into MySQL? | |
| Use the "quote" method of the DBI object to quote special characters. The quote() method will return an escaped string that is safe to include in a SQL query.Example:$dbh = DBI->connect(...);$s |
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| How can I access MySQL from a perl script or CGI? | |
| To access MySQL from within perl, use the perl DBI system.Example code:#!/usr/bin/perl# Load the perl DBI moduleuse DBI;# Create a MySQL connection$db_handle = DBI->connect("dbi:my |
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| How can I list all the MySQL databases on my dedicated server? | |
| To list all the databases on your dedicated server, run the "setup" tool, select option 2 and then option 6.You can also list all the databases from MonsterControlsD.
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| Where can I find all of the MySQL databases associated with my domain? | |
| You can find a list of all the MySQL databases for your domain within monstercontrols under "Database Management".You can also add, edit and remove databases from the same location.
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| How do I modify a row or entry in my MySQL database? | |
| To create a new row you need to issue an UPDATE statement.You must know the table of the row you want to modify, and the columns in this table and which data type they will accept.Here is an example of the syntax: |
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| How can I migrate my MySQL database from my last webhost to my current server? | |
| First you need to create a dump of your database with mysqldump:$ mysqldump -h -u -p > db.sqlThen, import the data into the new database as follows: |
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| How can I find a process ID (PID) on my dedicated server? | |
| On dedicated servers - the command ps aux |grep * (* being a variable system process), will allow you to isolate the PID numbers of specific processes specified by *. Once Isolated they can be |
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| What are your particular SSH settings? | |
| We are running SSH v2.x. The settings you should use in your SSH client program: Protocal: SSH Hostname or IP: yourdomain.com or your ip address Port: 22 Username: yourdomain CIPHER: |
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| Where can I get an SSH program? | |
| The following are the most common SSH programs broken down by type and Operating System. Windows: http://www.chiark.greenend.org.uk/~sgtatham/putty/ http://www.zdnet.com |
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| How do I check Disk Space Usage? | |
| You can log into your domain using a telnet program and type: quota -g You will see your quota and your current usage. Example: Filesystem blocks quota limit files quota limit /dev/s |
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| How can I access my site using SSH? | |
| To access your server through SSH, use the IP address for your server and log in with your main account username and password. Port 22.If you do not have an SSH client, you can download the Putty SSH freeware client at: http://www.
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| What userid will my PHP and CGI scripts run under? | |
| CGI scripts will all run under your userid and group.
PHP scripts, however, will run as "nobody". |
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| My cgi-script is saying I don't have permission to access ... | |
| It's saying
I don't have permission to access IMPORTANT: CGI scripts MUST be
uploaded/downloaded in ASCII format. They must also be saved in ASCII
(text or .txt) format. This is very important. Failure to follow these
guidelines will result in an inop |
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| When I test my Perl script in local mode (by Telnet), I have the following error: | |
| This is
caused by a misinterpretation by Perl., The "@" sign has a special
meaning in Perl; it identifies an array (a table of elements). Since it
cannot find the array named domain, it generates an error. You should
place a backslash (\) before the " |
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| What are the paths to common server resources? | |
| CGI scripts often require paths to common server resources. These paths are as follows:
(puts you in your web directory) (puts you in your cgi-bin)
Sendmail: /usr/sbin/sendmail
Perl5.003: /usr/bin/perl
Perl5.004: /usr/bin/perl5.004 (Full 5.004 lib sup |
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| How can I increase the file upload limits for PHP on my dedicated server? | |
| To increase the file upload limit for PHP on your dedicated server, edit the file "/etc/php.ini" as
root and change the value "upload_max_filesize" and "post_max_size" to the desired size and then save the file.
After you write this file to disk you m |
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| How can I create my own "phpinfo" file? | |
| You can create any filename ending in ".php", such as info.php and place the following text inside it:
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| What userid will my PHP and CGI scripts run under? | |
| CGI scripts will all run under your userid and group. PHP scripts, however, will run as "nobody".
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| My cgi-script is saying I don't have permission to access ... | |
| It's saying I don't have permission to access IMPORTANT: CGI scripts MUST be uploaded/downloaded in ASCII format. They must also be saved in ASCII (text or .txt) format. This is very importa |
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| My cgi-scripts on my dedicated server are coming back ISE 500 | |
| If cgi scripts will not execute, please make sure that the ownership of the main home directory is set to owner.ownergrp. |
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| What are the basic things to know about writing my own custom CGI scripts? | |
| If you put your CGI programs anywhere outside of the cgi-bin directory they just end in ".cgi". If they end in ".pl" they must reside within your /cgi-bin Shell Scripts U |
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